To Banks for easing currency exchange and deposit problem.

Dear Sirs/Madams,

    I have been observing the currency exchange process for the past few days. There has been huge rush and inconvenience caused to customers. It is more because of standing in long queues than of getting/not getting new currency notes. Not only this, regular banking has taken a toll on account of this.

    To overcome this, I suggest you to reemploy the retired personnel for these 50 days at a nominal incentive. You can reemploy a retired employee of any bank locally available just for notes exchange process. Let depositing and other tasks be done by regular employees. This will relieve regular employees so that they can focus on regular banking.

     Less credit giving also is a loss to bank's business. Instead, the cost of providing a small incentive like Rs. 1500/2000 daily will be less. There have been some serious instances if 2-3 people esp. elderly dying while waiting for their turn in queues. I am sure that banks don't want anymore such instances.

     Some banks have, probably, already issued a circular regarding employment of retired staff, if required, but they have not mentioned the daily/incentive that needs to be given to them. Not just the incentive, this will also be a recognition of their life service at the banks and the concern they have in their minds about their employer banks. Just a mere recognition will do wonders in easing banks' and their regular employees' burden.

     I have met some retired people of banks like union bank and sbi and they are ready to work provided the bank asks them to do so. Banks should also recognise their services and then I am sure that they will definitely be readily available for them. Even employing them from 10-5 will ease burden of the banks to a large extent and they also will happily work for atleast customer dealing hours of 10-7 and if requested, they will aid in preparing and submitting the reports i.e. the daily routine which is done post customer dealing hours. The existing employees will also have a sense of satisfaction and will develop a liking towards their existing employer banks and as such, image of banks in public, will also improve.

     The best possible way-out is to contact the retired emloyee of any bank and request him to work in the nearest bank of his/her choice. This suggestion will be more appropriate for rural areas because some villages/cities/towns/areas might have a retired personnel of one bank but the branch of some other bank. In that case, that personnel can be contacted for his services in that other bank as well at a nominal daily. This will boost the self-esteem of retired personnel whose care is your duty otherwise as well, and also ease bank's burden to a large extent.

     I am sure that you will consider the above-said suggestion and soon send a circular to all of your respective branches mentioning the no. and rank of ex-employees that should be temporarily engaged and also, the suitable compensation that should be given to them, if any. Even a mere recognition of their service (e.g. a memento/a souvenir) and an incentive in the form of priority treatment in branches in normal days when they visits for his own banking needs, will only do wonders.

     Apart from above-said suggestion for these heavy workload days, otherwise also engagement of retired personnel who are back to their hometowns and know their town more than the transferred employee to that branch, will help increasing banks' business. Consulting the retired employee, in itself is a recognition of his/her services and a message to him/her that the banks care. This suggestion is keeping in mind of the discussions I had with retired employees having desire to work for bank and see it rise to new heights. On analysis, personally I conclude the above-said suggestion.